Where data is processed
Customer conversations are processed in systems you control — your CRM, helpdesk, and messaging accounts — under credentials you own.
Enterprise trust centre
Controls buyers can verify
We explain access, data processing, integrations, retention, and escalation accurately. Only controls and certifications we can substantiate are listed.
Third-party services
Integrations may include WhatsApp Business Platform, Meta messaging, and CRM providers you approve. Each connection is documented before go-live.
Access permissions
Role-based access for operators and admins. Your team decides who can view, reply, or change automation rules.
Retention
Retention follows your policy and the tools you already run. We do not keep a shadow copy of your customer data for training public models.
Human escalation
Anything uncertain, high-value, or policy-sensitive routes to a named human with the conversation context attached.
Certifications
We list only controls we can substantiate for your deployment. Ask us for the current security questionnaire during scoping.
Need a security questionnaire for procurement? Ask during scoping — we will share what applies to your deployment.