Do you have the spring drop in stock?
AI sales & customer experience
Every customer enquirydeserves an answer.
Meet Rasta by Aiwaalay — your AI assistant for managing customer conversations, qualifying leads, and helping your team turn enquiries into business.
The real problem
Leads come in.
Nobody answers in time.
Four places a lead dies before a person ever sees it.
- 01WhatsApp unread
Inbound sits in the pile until the reply window is gone.
- 02Social DMs go cold
Instagram and ads replies stall before sales ever sees them.
- 03Chatbot is blind
The site bot cannot see the order, ticket, or CRM record.
- 04Ops copy-pastes
The same form still gets typed into three tools by hand.
Generic AI assistants do not plug into any of that. Aiwaalay does — enterprise automation on the channels your customers already use, connected to the systems your team already runs.
What we build
Four automations. One studio.
WhatsApp, social leads, chatbots, and web workflows — designed, integrated, and operated to an enterprise standard.
01WhatsApp automation
Desks that greet, qualify, book, and hand off — wired to your CRM, catalog, and human queue.
02Social lead engines
DMs, comments, and ads scored and routed into the pipeline your sales team already uses.
03Chatbots & integrations
Grounded bots on web and WhatsApp, with live handoff, ticket write-back, and shared APIs.
04Apps & web automation
Forms, dashboards, and the glue between them — the click-paths your team still repeats.
Where it lands
The channels your customers already live on.
We wire automation into the apps, inboxes, and stores you already pay for — not a fifth dashboard nobody opens.
Business API, catalogs, templates, human takeover.
Instagram & Facebook
DMs, comments, ads, and lead forms into CRM.
Website chat
On-site agents that know your pages and policies.
CRM & helpdesk
HubSpot, Salesforce, Zoho, Zendesk, Freshdesk.
Email & SMS
Follow-ups, reminders, and recovery sequences.
Internal apps
Approvals, intake, and ops dashboards.
E-commerce
Orders, returns, stock, and abandoned carts.
Voice & IVR
After-hours lines that book instead of voicemail.
Mission & Vision
AI that works. Businesses that move.
We build intelligent AI agents that work alongside your team — practical today, and ready for the businesses of tomorrow.
Making AI practical for every business.
At Aiwaalay, our mission is to help businesses use AI not as a complicated technology, but as a real working partner.
We build intelligent AI agents that can communicate with customers, understand their needs, handle routine conversations, qualify opportunities and support teams around the clock.
We want to give businesses—whether a growing startup or an established enterprise—the ability to provide faster responses, better customer experiences and smarter operations without the cost and complexity traditionally associated with advanced technology.
AccessibleUsefulWorking
Our goal is simple: Make AI accessible. Make it useful. Make it work.
A world where every business has an AI workforce.
We envision a future where businesses don't rely only on human teams to manage every customer conversation and repetitive task.
Instead, every business can have a team of intelligent AI agents working alongside its people—available 24/7, learning from every interaction and helping teams focus on what matters most.
From customer service and sales to lead qualification and business operations, Aiwaalay aims to build AI solutions that become an everyday part of how businesses work.
We are starting with Rasta for the travel industry, but our vision is much bigger. We are building the AI workforce for the businesses of tomorrow.
AI that works. Businesses that move.
Solutions
Built for teams that cannot miss a lead.
Dedicated industry paths so buyers can evaluate fit without guessing.
Travel & Umrah
Rasta handles WhatsApp and social enquiries for travel and Umrah operators — capturing intent, sharing approved packages, and handing warm leads to your sales team.
Explore →Financial services
Automate first-line customer conversations while keeping escalation, compliance language, and high-value cases with your team.
Explore →Solar
Capture interest from ads and WhatsApp, collect property and usage details, and route ready prospects to your sales engineers.
Explore →Ecommerce
Connect WhatsApp and chat to your catalog and order systems so customers get answers while your team focuses on exceptions.
Explore →Interactive product demonstration
Enquiry in. Qualified lead out.
A realistic journey: enquiry arrives, Rasta responds, requirements are collected, the lead is qualified, and sales takes over with context.
- 01Customer enquiry
- 02Rasta responds
- 03Requirements collected
- 04Qualified + handed off
Customer enquiry
Hi, I need details about your holiday packages for December.
Rasta responds
Happy to help. How many travellers, which destination, and what budget range should we work within?
Requirements collected
Family of 4 · Dubai · mid-December · mid-range packages preferred.
Qualified + handed off
Rasta shares approved package options and routes the lead to sales with full context attached.
Lead ready for sales
How Rasta works
Capture → Understand → Qualify → Follow up → Handover
Automation handles the repeatable path. Your people step in where judgement closes the deal.
Capture
Enquiries arrive from WhatsApp, Meta ads, Instagram, Facebook, and your website into one queue.
AutomatedUnderstand
Rasta asks the right questions, reads intent, and builds a clear picture of what the customer needs.
AutomatedQualify
Budget, dates, party size, destination, and urgency are scored against your rules before a human is involved.
AutomatedFollow up
Approved package info, reminders, and next steps go out automatically so no warm lead goes cold.
AutomatedHandover
Qualified opportunities land with your sales team — with full context — so humans close, not chase.
Human teamROI calculator
Estimate the value of better follow-up.
Enter your numbers. Outputs are labelled assumptions — not guaranteed revenue.
Estimated monthly upside
$12,600
After staff cost on follow-up: $10,100
Assumptions only — not a revenue guarantee. Model uses a ~25% lift in answered/followed enquiries and ~15% relative conversion improvement from faster follow-up. Replace with your own numbers during a demo.
Customer success
Problem → solution → result.
Clearly labelled product walkthroughs until publishable client cases are ready.
Enterprise trust centre
Controls you can substantiate.
Data handling, access, retention, and escalation — written for buyers who need to assess risk before they book.
Where data is processed
Customer conversations are processed in systems you control — your CRM, helpdesk, and messaging accounts — under credentials you own.
Third-party services
Integrations may include WhatsApp Business Platform, Meta messaging, and CRM providers you approve. Each connection is documented before go-live.
Access permissions
Role-based access for operators and admins. Your team decides who can view, reply, or change automation rules.
Retention
Retention follows your policy and the tools you already run. We do not keep a shadow copy of your customer data for training public models.
Integrations directory
Wired into tools you already run.
Live integrations are marked clearly. Planned and custom work is labelled so buyers know what ships today.
Messaging
WhatsApp Business Platform
liveMessaging
Instagram messaging
liveMessaging
Facebook Messenger
liveMessaging
Website chat
liveCRM
HubSpot
liveCRM
Salesforce
customCRM
Zoho CRM
customOperations
Booking / PMS systems
plannedCommerce
Shopify
customSupport
Zendesk / Freshdesk
customSelected work
Four automations, drawn to scale.
How we scope, staff, and measure a WhatsApp desk, lead engine, chatbot, or workflow — so you can see where yours would land before anyone quotes a number.
These are illustrative engagement shapes, not delivered client work, and the figures below are scope rather than results. We do not publish client names or outcome numbers without written permission and something you can verify.
01E-commerce
WhatsApp order and support desk
A WhatsApp Business desk that answers catalog, tracking, and return questions, books callbacks, and writes every thread into the store and helpdesk.
WhatsApp Business APIShopifyZendesk
6 weeks to production
02Growth
Instagram and ads lead engine
DMs, comments, and Meta lead forms captured, scored, and followed up on WhatsApp so sales only sees leads that match the brief.
MetaWhatsAppHubSpot
5 weeks to production
03Support
Omnichannel chatbot with live handoff
A grounded bot on web and WhatsApp that answers from the help centre, escalates with context, and never leaves a customer in a dead end.
Web chatWhatsAppHelp centre RAG
7 weeks to production
04Operations
Web intake to ops workflow
Website forms, email, and shared inboxes classified, routed, and written into the tools ops already uses — with a person on every step that commits the business.
Web formsOrchestrationERP / CRM
8 weeks to production
Projects
Live products. In production.
Systems we designed, built, and run. Open one and you are in the real desk, not a slide.
Live
Rasta
Lead management system
A CSR cockpit for travel leads — capture, qualify, and track every inquiry in one place, with WhatsApp handled natively instead of bolted on.
LMSLead ManagementLive product
Open Rasta Published by Aiwaalay.
Crew
Operators. On the line.
A small studio. The same people who scope it also ship it — not a rotating bench.
Aamir Khan
Chief Executive Officer
Leads Aiwaalay's overall vision, business strategy, partnerships, and growth, with a focus on building practical AI solutions for businesses.
Wajahat Hussain
Chief Technology Officer
Leads Aiwaalay's technology direction, overseeing AI development, software architecture, and the technical delivery of products and solutions.
Abbas Khan
Head of operations & sales
Oversees day-to-day operations and sales activities, helping coordinate teams, manage client requirements, and turn business needs into actionable solutions.
Arbaz khan
Manager sales & operations
Oversees day-to-day operations and sales activities, coordinating teams, managing client requirements, and turning business needs into actionable solutions.
Get in touch
Let’s build yours.
Tell us the channel costing you the most — unread WhatsApp, cold social leads, or a workflow still clicked by hand.
Prefer a live demo? Book a slot →FAQ
Frequently asked questions
Eight things people ask before they book. If yours is not here, the scoping call is the place.
Ask us yours →Aiwaalay is an AI automation and services company. We design, build, and operate enterprise solutions for WhatsApp, social-media lead capture, chatbot automation and integration, and app and web workflows.
WhatsApp desks connected to your catalog and CRM. Social lead engines that turn DMs, comments, and ads into pipeline. Chatbots on web and messaging apps with live human handoff. App and web automations that remove the click-work between your tools.
No. Every build is scoped to your process, your tools, and your escalation rules. Templates are a starting point at best. What ships is wired into the systems your team already opens on Monday.
Yes. Official WhatsApp Business API, Instagram and Facebook messaging, lead forms, and the CRMs those conversations should land in. We handle the integration work, not just the bot copy.
Into the systems you already own — CRM, helpdesk, store — under accounts you control. We do not train public models on your conversations, and the data path is written down before anything goes live.
A working prototype is typically two weeks from kickoff. Production WhatsApp, chatbot, or lead-engine builds usually land in four to eight weeks once the integrations are in.
We build to an enterprise standard — access control, logs, staging, handover — for teams that cannot afford a fragile bot. Scope still fits a growing company, not only a global brand.
Book a call. We will walk through the channel costing you the most — unread WhatsApp, cold social leads, or a workflow your team still clicks by hand — and what it would take to automate it properly.